The role is a senior management role, with a reporting line to the MPS CEO. The role will be responsible for developing the Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of MPS.
The role will be a designated engineering co-founder within the Core Payments model for the RTP MPS programme.

About the Role
• End-to-end responsible for MPS Technology and Services
• Secure that the service operating model in Mastercard is fit for purpose and working effectively to ensure that our services are stable, secure and compliant
• Design and setup the future operating model to secure Technology-, Engineering and relevant supporting functions are aligned to the company's strategic objectives
• Oversee daily technology and business operations of the company and evaluate performance by analysing and interpreting data and metrics
• Responsibility for the leadership, management and development of direct report teams
• Bringing alignment on direction and priorities for teams in the value chain that are not reporting directly
• Responsible for the end-to-end delivery of all software development and changes within the MPS RTP programme
• Ensure a robust and forward-looking IT strategy is in place to focus the business on leading innovation for the industry
• Develop the capability, functionality, and capacity for growth in current and future service offerings; deliver approved programmes to time, cost and quality baselines.
• Responsible for building capabilities within team in 1st line operational business and 1st line technology risk capability
• Ensure robust controls to mitigate operational risk and regularly trial business continuity procedures.
• Drive continuous improvements in customer service and ensure that all customers receive the same high level of care and a consistent experience
• Determine and sponsor key business technology and operational initiatives as opportunities arise considering the company's commercial position; increasing revenue and maintaining optimised costs should be at the fore of business activities.
• Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
• Provide mentoring and coaching to employees and share timely feedback
• Recruit skilled talent and maintain succession plans
Specifically, for RTP:
• Support the Product and CAM lead in complex, high impact negotiations, execution of the customer contracts, leveraging and collaborating with global resources.
• Ensure the development take-up and consistent use of best practice in technology, product and engineering and service delivery management approaches.
• Undertaking budgeting and reporting through appropriate review cycles for all products / services and countries.
• Responsible for the build, deployment, and maintenance of all MPS RTP solutions, required to meet current and future demand
• Maintain a cost-effective balance of resources by selecting and engaging permanent, contract, and partner staff.
• Responsible for Systems Platform Architecture - business engagement, service design, technology architecture and vendor engagement
• Finance and Budgeting: Working with finance teams to develop budgets, monitor financial performance, and manage expenses.
• Risk Management: Supporting identification and mitigation of risks across various areas of the organization, including financial, operational, and compliance risks. Overlap to CRO-area.
• Vendor Management: Negotiating contracts and managing relationships with vendors and service providers. Overlap to GC-area.
• Change Management: Leading organizational change initiatives and managing transitions effectively. Overlap to CEO-area.
• Human Resources Management: Leading recruitment, employee relations, performance management, benefits administration, and training and development. Overlap to CEO-area.
• Product and Engineering: Engaging with wider RTP business and Global Bill pay program to secure alignment on deliveries. Overlap to global programs.

All About You
• Experience in payments and managed service environments with implementation of account-to-account payments and associated applications of merit
• Relevant experience of working in a complex preferably multi-national stakeholder environment that includes complex customers and regulators.
• Ability to articulate themselves clearly and concisely to a broad range of senior and junior stakeholders, acting as a bridge as well as guide for the implementation of new capabilities.
• Strong influencing skills; organisationally savvy
• Experience working with regulators
• Experience of presenting and communicating at board level
• Communication - requires effective communication skills - both written and oral - to deal with large diverse customer base
• Problem solving - excellent analysis and deductive skills
• Ethics - strong personal and professional ethics
• Highly motivated and conscientious individual
• Embodies and demonstrates all of the brand values required by Mastercard
• Ability to motivate, inspire and lead people effectively
• Strategic thinker - able to develop and communicate direction
• Commercially aware
• Extensive customer facing experience including extensive account management - passion for excellence.
• Able to form successful relationships and gain credibility at all levels in an organisation.
• Experience supervising, developing and coaching Customer Account Management / Relationship Management teams to serve complex countries/regions.
• Skilled at building high performing teams and developing top talent, ensuring compliance to goal setting and performance processes.
• Experience supporting senior leadership team with key strategic decisions.
• Manages conflict well and diplomatically challenges people and situations.
• Ability to quickly conceptualize and express lines of thinking.
• Ability to ask the right questions to drill in on issues to drive conclusions and actions.
• Able to work under pressure to meet deadlines and react quickly to changing priorities.
• Good communication, presentation and interpersonal skills including the ability to work with and influence people across the matrix organization.
• Solid people management skills, acting with integrity and credibility.
• Demonstrates strong self-awareness, open to different approaches and ideas, and can adapt easily in different situations.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.