Title and Summary

Senior Technical Writer

"Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
• Work with cross-functional teams and multiple Business/Product Owners to create original content and update existing technical content
• Accountable for the successful completion of high-quality projects within the technical writing function
• Ensure updates are made to content in accordance to the CS&D writing standards
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including web and mobile
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, a tool utilized for content creation and
editing
• Publish technical content to multiple platforms and output types, such as PDF, HTML, API, Wiki, and online help file generation
• Gathering/analysis of requirements/information
• Facilitation and presentation skills
• New hire training and peer mentoring
• Participate in estimation activities
• Daily review and assessment of project intake portal

All About You:
• Quick learner, adaptive to organizational culture, technical acumen, strong communication (written and verbal) skills
• Possesses strong organizational and time management skills
• Advanced interpersonal skills, serving as an ambassador for standards
• Experience with Project Management and an understanding of Agile and Waterfall methodologies.
• Technologically savvy, spearheading process improvement and innovation
• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
• Ability to identify the need for graphics and process flows to improve content
• Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience product life cycle and documentation best practices
• Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
• Ability to work independently including problem-solve and troubleshoot
• Advanced experience with Microsoft Office products
• Experience with content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
• Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
• Experience working as an information architect or with an information architecture team
• Knowledge with analytic metrics tracking and reporting tools
• Experience with creating content templates for our Business Partners
• Working understanding of content localization
• Experience with Software Development Life Cycle (SDLC) and Documentation Development Life Cycle (DDLC) process and good understanding of several types of documents

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
O'Fallon, Missouri: $94,000 - $157,000 USD