Title and Summary

Senior Technical Program Manager

Senior Technical Program Manager - Application Frameworks

This role is focused on the program management of enterprise application frameworks to provide a consistent development approach to security, resiliency, data integrity and consistency in a highly distributed environment. The application frameworks provide the required level of isolation from the underlying platform to ensure code can be deployed unchanged in heterogeneous environments.

The Senior TPM role will entail planning and managing a group of related technology projects, initiatives and activities in a coordinated way from inception through successful delivery.
Strong understanding of the business and technical requirements for the solutions being built and understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
Align dependent organizations and other stakeholders as required to remove/mitigate all blocking issues.

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive - with a relentless focus on our customers. As a Senior Technical Program Manager at Mastercard, you are expected to perform the following general responsibilities:

• You will conceptualize, rationalize, and drive execution of features to deliver engineering work across the portfolio in our scrum execution model
• You will contribute to the strategies, design choices, and infrastructure necessary to build comprehensive and achievable execution plans to deliver high-profile new features and capabilities for our customers
• Management and execution against delivery plans and commitments
• Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time
• Operates in an Agile/Scrum environment, working across delivery squads, release roadmaps, associated OKRs, and collaboration with members of the product team
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations

• Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes
• Works with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan
• Conducts meaningful retrospectives; processes and recommends actions for the team to take, along with communicating pain points outside the team's control to leadership
• Clearly articulate scope, timelines, dependencies, owners, and actions. Report progress to teams and senior leadership in regular cadence
• Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time
• Operates as part of a larger portfolio/program of products within which application frameworks is one component. Escalates to this working group and knowledge shares best practices across peers for other products
• Understands the business strategy and design approaches within product, program, or domain with depth to be credible and influential with teams they work with
• Possesses knowledge and experience of working with JIRA/Rally (preferred)
• Experience in following SAFE practices and having SAFE certified scrum master

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.