Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Tech Services, Operational Support Team is looking for a Senior Systems Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The People and Capability Technology Services team is responsible for functional support of P&C Systems utilized at Mastercard - with a primary focus on Workday. The P&C Technology Services supports all programs and groups in P&C. This role requires a deep understanding of Workday modules, excellent problem-solving skills, and the ability to work collaboratively with various departments to ensure the system meets business needs.

Role:
• Configure and maintain Workday modules, including HCM, Payroll, Benefits, and Time Tracking
• Collaborate with business stakeholders to gather requirements and translate them into system configurations
• Perform system testing, troubleshooting, and issue resolution
• Develop and maintain system documentation, including process flows, configuration guides, and user manuals
• Provide training and support to end-users to ensure effective utilization of the Workday system
• Stay current with Workday updates and new features, and recommend enhancements to improve system functionality
• Participate in system upgrades and implementations, ensuring minimal disruption to business operations
• Work closely with IT and HR teams to integrate Workday with other systems and applications
• Prioritize and identify cross application/system enhancements

All About You:
• Strong technical knowledge and capability
• Demonstration of MC Core Competencies
• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.