Senior Specialist, Product Management

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview of the Role
In this role, you will be part of a team responsible for owning and delivering the execution of the NAM Go-to-market strategy for MDES (Mastercard Digital Enablement Service). You will be working closely with NAM teams (Product Specialists, Commercialization, Delivery, Accounts and Customer Support) to roll out new product features in the market and act as the subject matter expert for several features. Vital to this will be taking a leadership role within the team with an eye for technical details, and ability to work cross-functionally with customers and partners, and internal stakeholders.

Role Description
• Identify and execute on product or process gaps and key opportunities for NAM (Issuer, Processor, Fintech, digital partner)
oGather feedback from customers and key internal stakeholders (development teams, commercialization, Global product, and customer-facing teams: CAMs/TAMs, CIS, USPD, Product Specialists) to initiate and deliver new enhancements and solutions.
oDrive MDES roadmap prioritization and enhancements by communicating customer feedback and region prioritization with Global teams.
oCollaborate with regional product specialist and commercialization teams to direct and evaluate new MDES platform initiatives per NAM requirements

• Support product strategies for MDES and core products in alignment with company objectives
oDrive initiatives to increase tokenized transactions in NAM
oEngage with cross-functional teams to create and deliver new tokenization use cases and solutions for issuers, processors, fintechs and wallet providers
oWork with commercialization teams to support go-to-market efforts for new functionalities
oSupport the onboarding of new issuers to MDES, facilitating seamless integration and adoption

• Product Expertise and Consultation:
oServe as a trusted SME on MDES API integrations, push provisioning solutions and MDES Manager platform
oProvide technical guidance and consultative support to customers and internal teams
oAssist in developing documentation material to streamline product understanding and support adoption of tokenization

All About You
• Bachelor's Degree in Computer Science, Business or a related field.
• 3+ years of product management experience
• Self-starter with an entrepreneurial mindset who can wear different hats
• Strong problem-solving and decision-making abilities, supported by research and analytical skills.
• Skilled in creating mockups, flow charts, and process diagrams to capture requirements, present solutions, and facilitate discussions.
• Excellent written and verbal communication skills, particularly with technology personnel and customer end users, across all organizational levels, both internally and externally.
• Experience in the Payments, Ecommerce, Tokenization or cards payments processing industry is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Purchase, New York: $114,000 - $182,000 USD

New York City, New York: $119,000 - $190,000 USD

O'Fallon, Missouri: $99,000 - $158,000 USD