Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Senior Specialist, Product Management
• Single point of contact, providing day to day management, establishing productive, professional relationships with key personnel in issuer accounts and well as internal cross-functional teams
• Responsible for owning the relationship engagement and ensuring program progress, risks and opportunities are correctly communicated to the customer project team
• Responsible for ensuring successful program launch and identifying opportunities for improvement during initial pilot launch
• Responsible for overall loyalty service delivery once program is in market
• Responsible for delivering overall service delivery including contractual requirements
• Manage ongoing CVP enhancements, reviewing performance and ensuring quality delivery of products or services through partnership with regional / in-market Implementation & Operations teams
• Identify and introduce cross-functional teams to improve program and / or success criteria through additional Mastercard Services that enhance or complement customer skill
• Collaborate with in-market Products & Platforms teams as needed to design or enhance program design
• Complete statement of work (Customer brief) and/or change control for new business and provide oversight to a cross-functional implementation team to ensure operational excellence.
• Capture evolving issuer needs and market learnings and brief product teams
• Primary responsibility for Loyalty customer segment P&L and driving profitable revenue growth.
• Understand all financial levers within the business and can accurately report on these internally and to the issuer with corrective action recommendations. Make suggestions and contribute to pipeline gap development.
• Create budgets (by a product/solution) and forecast and manage to revenue targets.
• Works with Finance to implement monthly billing for routine, regular program invoicing.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.