Title and Summary

Senior Specialist, Communications

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

OVERVIEW
• North Division Latin America Communications is the area in charge of development and execution of communication strategies for Mexico, Central America and the Caribbean. Generating thought leadership and driving Mastercard's narratives aligned with the business strategy through creative development of editorial content and execution of media and social media strategies.

• The person on this position will be leading Communication efforts for Central America & Dominican Republic, managing relationship with communication agency and media, overseeing the correct execution of the communication strategies aligned with business priorities.

RESPONSIBILITIES
• Leads operation and execution of strategies related to external and internal communications for the cluster with special focus on Costa Rica, Panamá, Guatemala and Dominican Republic.
• In charge of the creation of communication materials for internal and external audiences (e.g., customers, merchants, media, employees and sales force) and implementation of communication activities within the cluster
• Works collaboratively with LAC Communications team to implement online communications and work collaboration tools
• In charge of reporting for the cluster, leaveraging tracking tools, to provide useful data to measure and analyze continuous improvement of communications strategies and programs with North Comms lead.
• Leads implementation of internal and external communications related to philanthropic programs to increase awareness and drive employee engagement
• Serves as a trusted counselor on issues related to communications, executive briefings materials and developing messages and communications training
• Leads projects with agencies and consultants to develop communications plans, materials and events, on a day-to-day basis

JOB SPECIFIC EXPERIENCES
• Demonstrated experience and success in assisting in the development of Communications programs
• Demonstrated success in leveraging knowledge of industry to create differentiated communications content for multiple channels
• Experience supporting senior leaders at high profile business conferences and speaking engagements
• Experience in crisis management, quick thinking and smart risk taking.

ALL ABOUT YOU
• Fluent Business English is a must, and fluent in Spanish as well
• Strong program management and execution capabilities
• Proven experience (4+ years) on public policy, crisis management, marketing, international business, technology.
• Strategic thinking, focus to detail and follow-up, analytic and multi task personality, able to manage several complex projects at a time, with strategic approach and hands-on
• Experience on media relations, BTL program management, event coordination.
• Experience in budget management, good negotiation skills
• Ability to build relationships with vendors, agencies and strategic partners

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.