Title and Summary

Senior Enterprise Operations Engineer

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview:

The Employee Digital Experience team is looking for a O365 Senior Support Engineer to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role:

• Responsible for managing MasterCard's IT systems, including requirements gathering, purchasing, distribution, configuration, and maintenance.
• Provide M365 platform support to End Users, Technology Adoption, Change Management, and Internal Communication teams
• Defines specifications for less complex operating software programming applications, and designs, codes, tests, debugs, and documents those programs
• Evaluates new and existing software products according to standard guidelines
• Works closely with external IT vendors and monitoring/ tracking vendor standards, deliverables, and any product defect resolutions or enchantments
• Provides guidance/training and education to teams for Microsoft Power Platform and Copilot
• Support the team by following procedures for problem, incident, and asset management
• Stays current with security trends and industry security technologies
• Undertake projects requiring Power Platform technical knowledge
• Operational knowledge of Microsoft Security and Compliance Center and the use of Sensitivity labels, tags and protection

All About You:

The ideal candidate for this position should:
• Demonstrate experience with M365 Platforms: Microsoft SharePoint, Microsoft Power Platform, Microsoft Teams
• Have a basic understanding of M365 Copilot, Generative AI , and LLM Technology
• Experience with PowerShell scripting and other command-line interfaces
• Demonstrate strong analytical, troubleshooting and problem-solving skills• Be capable of developing and documenting use cases
• Be skilled at explaining technical problems and solutions succinctly and clearly
• Four-year degree in a related field, technical certifications, or relevant work experience (e.g., Systems Support, ITIL experience, etc.)
• IT experience including involvement in IT projects on a full-time basis and general work experience (e.g., systems support, ITIL knowledge, etc.)
• Experience in a similar role (Active Directory design, Azure and O365 break/fix activities, engineering, complex implementations, and migrations)
• Ability to understand and design a large enterprise-level solution upon technical, application and business requirements

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.