Title and Summary

Senior Analyst, Analytics & Metrics

Our Purpose
Internal Audit provides independent, objective assurance designed to improve Mastercard's operations and control environment. Internal Audit also performs advisory and consultative services to support business owners as they enhance their controls and business operations. Strategy & Operations powers the Internal Audit function, providing standards, insights, innovation, process optimization and training. Strategy & Operations manages quality of audit processes, intakes and responds to audit inquiries, manages the issues lifecycle, leads OpenPages enhancements, produces status and performance reports against the Audit Plan.

Overview
The Strategy & Operations team supports the Internal Audit Department in the design and implementation of leading internal audit practices and tools; the development and monitoring of the annual audit plan and risk assessment process; the development and timely delivery of reports to all stakeholders; and budget and resource planning. The Operations team interacts extensively with department leadership to establish methodology and standards; monitor and report on KPIs and other matters affecting the delivery of internal audit services; and to disseminate relevant and related information to the Internal Audit department. This position will be responsible for providing day-to-day support for key operational tasks within the department and supporting strategic projects.

Role
The Senior Analyst is a key point-person who supports auditors and stakeholders to understand and interpret audit methodology, navigate the audit tool (IBM OpenPages), and troubleshoot access to department tools (e.g., tableau dashboards). The Senior Analyst must thrive in a fast-paced environment and demonstrate critical thinking and problem-solving skills.

The role consists of audit operations, such as:
• Manage access provisioning to the department systems/applications, MS Teams site, Internal Audit shared drive
• Own processes for refreshing tableau dashboards
• Initiate preparation of scheduled and ad hoc reports including issues management reports, Audit Plan status, performance reports, and Annual Risk Assessment
• Lead and supporting improvement initiatives
• Lead the coordination of quarterly and annual department meetings
• Support quality assurance review of final audit reports prior to issuance
• Own processes for resource management and auditor time tracking
• Drive the team's procedures and department-wide communications

All About You

• Bachelor's degree required, with concentration in Business Management or equivalent preferred
• Professional certifications (e.g., CIA, Six Sigma, PMP, programming language certifications) are a plus
• Demonstrated initiative in building relationships with colleagues from multiple areas within a corporate environment
• Audit or operations background preferred
• General understanding of the Standards for Professional Practice of Internal Audit of the Institute of Internal Auditors, auditing procedures and techniques desirable
• Knowledge of audit tools a plus (IBM OpenPages)
• Demonstrated experience with using tools for data visualization (e.g., Tableau, Power BI) and automation (e.g., Alteryx) to develop business processes and reporting capabilities
• Expert in advance uses of MS Office (Excel, Access, PowerPoint)
• PowerPoint presentation design skills a must
• Highly motivated individual with ability to work both independently and in a team setting
• Excellent written and verbal communication skills and presentation skills
• Strong project management skills
• Skilled at analysis/critical thinking and detail-oriented
• Ability to handle multiple tasks and consistently meet time-sensitive deadlines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.