Reliability Engineer I

• The position will be responsible for communicating Incident status to a myriad of audiences, including Customers, internal partners, and Executives, by working with technical partners and business contacts.
• Provide a world class customer experience and integrate new products into existing B2B support models.
• Do you enjoy influencing change to drive improvements to the overall customer experience and increasing situational awareness of Incidents to business?
• Do you demonstrate strong leadership and technical competency, which allows you to translate technology expertise into effective communications?
• Have you worked in a high ops tempo, control center environment?
• Do you have experience orchestrating Executive-level status calls, which provide strategic and tactical updates during major Incidents?

Role
• Leverage available communication tools and processes to generate and tailor notifications to respective audiences.
• Effectively support the IT Service Management (ITSM) Incident Management process with effective internal and external communication.
• Regularly interact with Customers and internal partners.

All About You
• Associate's Degree or equivalent work experience.
• Have the proven ability to collaborate with others in support of products, processes, and problem resolution.
• Candidates should display superior customer service skills.
• Preferred candidates should have knowledge of the payments model, including Authorization, Clearing, and Settlement; additionally, the aptitude to learn any new products and technology MasterCard may offer in the future.
• Proven experience with driving process improvement, product Integration, industrialization of a global support model, and quality.
• Ability to interact with Customers, technical teams, and various levels of leadership, to articulate key performance indicators and action plans.
• Possess excellent interpersonal skills, and written & verbal communication skills.
• Performs day-to-day troubleshooting and issue handling to ensure high availability

• Implements quality engineering best practices to deliver services and solutions that meet stakeholders needs (e.g., consumers, merchants, issuers, governments)

• Provides highly reliable services and support that ensure optimal infrastructure performance

• Provides support to one or more technologies, conducts technology reviews, and provides input into technology domains

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
O'Fallon, Missouri: $57,000 - $95,000 USD