Regional Virtual Card Lead - SME

Our business has a global reach-extending to more than 210 countries and territories-and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks.

Micro, Small, and Medium Businesses (SMEs) are critical drivers of global economic growth, representing 75% of the global workforce and about 50% of global GDP. Additionally, SMEs foster inclusion, with minorities owning 45% of small businesses and one-third of small businesses being women-owned. As such, SMEs have become a top priority for many governments and enterprises.

Mastercard's segment strategy focuses on driving growth in core products while also fostering long-term expansion through innovative solutions and expanded product distribution.

The successful candidate will serve as the key regional Virtual Card Number (VCN) resource, partnering with various Mastercard stakeholders within the region, as well as banks, acquirers, fintechs, and other SME service providers. They will identify, support, and, at times, lead all go-to-market opportunities for virtual card spend and distribution.

Key Responsibilities:
• Develop and execute a regional strategy for VCN in SMEs.
• Define potential partnership frameworks, assess global partners, and accelerate efforts to drive incremental B2B volumes across the regions.
• Provide insights on SME trends and landscape changes to support segment strategy for both physical and virtual card spend.
• Collaborate with global SME segment product management and development teams to ensure SME products and solutions are developed and enhanced based on SME and non-bank distribution partners' input, adhering to SME product distribution standards.
• Support regional product and sales teams in customer and partner-facing conversations (pre- and post-sales) on card controls, virtual cards, and tokenization. This includes having a detailed understanding of product features to identify and implement solutions in partnership with the Customer Solutions Centre and the local product team.
• Assist sales teams in pre- and post-sales partner meetings.
• Partner with global government, fintech, digital partnerships, and GPS teams to identify potential SME B2B use cases, risks, and regulations.
• Develop use cases, playbooks, and distribution model archetypes that can be leveraged for scaling efforts.
• Collaborate with colleagues to capture more SME B2B flows and provide go-to-market/rollout support for new B2B solutions, partnerships, and initiatives.

All About You:
• Able to navigate conversations that are both technical and business-oriented.
• Excellent writing skills, with experience in creating training materials and product guides.
• Experience working with engineering teams; familiar and comfortable with technical specifications (API, Batch).
• Strong understanding of the card payment ecosystem and transaction flows-both data and financial.
• Knowledgeable about competitive offerings and industry trends, with international market experience.
• Strong expertise in B2B and embedded payments, with an understanding of SME B2B flows, including delegated spend, accounts payable, embedded finance, and trade use cases.
• Able to work independently with minimal guidance.
• Self-motivated, thrives in a fast-paced environment, and ready to take on stretch goals.
• Flexible and creative, able to adapt and excel in a constantly changing environment while multitasking and adjusting to evolving responsibilities.
• Skilled in developing visually compelling presentations with clear logic and structure.
• Capable of leading initiatives from start to finish, with excellent time management and organizational skills.
• Strong ability to build cross-functional relationships and establish an internal network to execute strategy effectively.
• Strong customer relationship-building and management skills to meet and manage the expectations of both internal and external customers.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.