Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Qualitative and Quantitative Research Specialist
Overview
The Advisors Research Center (ARC) team is looking for a Research Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about research, the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
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Qualitative research expertise is key for the role.
Role
Perform end-to-end research (Qualitative and quantitative):
Do briefing sessions and Scoping research projects
Design research instruments: Screeners, questionnaires and moderation guides, among others.
Scripting and data processing
Moderation of in-depth interviews and focus groups
Analysis
Charting and reporting
Storytelling
Oral presentations
With background on the financial sector
All About You
Senior level of qualitative and quantitative research experience
Project Management Expertise
Soft skills related to a Managerial position: Ability to negotiate, strong analytical skills and team work
Example
The ideal candidate for this position should:
Look at everything through the eyes of the customer and see their need for an easy and profitable life
Have a clear mission that focuses on the attention of the customer's need above your own
Continually look at the market and competition to see what is happening
Go out of your way to get close to the customer in order to find out what their needs are and how a product or service can help
Look for complementary products or services that can also help the customer
Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
Be skilled at explaining technical problems succinctly and clearly
Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
Always look for potential solutions to solve problems
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.