Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Manager, Global Installments
Job Title: Manager, Product Management, Global Installments
Overview:
Today's digital economy is delivering more choice not only in how we pay, but when. Installment payments, also known as buy now, pay later, gives people the power and flexibility to purchase what they need when they need it, and to pay for it over time. That gives consumers the ability to budget and plan for purchases more responsibly, with minimal friction - no paperwork and a near-instant decision.
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To meet the growing consumer demand for flexible payments, Mastercard has a comprehensive suite/line of Installments solutions which allow issuers, fintechs, wallets, BNPL providers, and other licensed lenders to provide consumer-centric installments offers leveraging both existing and new credit lines.
Mastercard Installments product suite is comprised of BNPL programs which can be offered across the Mastercard network, as well as installments solutions for existing credit lines leveraging Mastercard Installments Payment Services, a modern API-based solution. All solutions enable more choice for consumers who are turning to installment financing as a helpful financial management/budgeting tool.
Role
• Support the Director and stakeholders in shaping product design and roadmap decisions by providing market / CX research insights.
• Support sales opportunities, leading product & use case demonstration and tech/solutioning discussions with Customer.
• Oversee customer lifecycle activities including onboarding, delivery and on-going management of commercially live programs and partner with cross-functional teams to identify improvement opportunities.
• Collaborate with product development and engineering to ensure delivery of services with updates to product documentations.
• Support product operations activities and track services performance levels with engineering and operations
• Communicate effectively with stakeholders and provide regular updates on product progress and performance
All About You:
• 3-5 years of experience in product management and business development functions, preferably in Consumer payments domain
• Strong communication and client presentation skills - ability to concisely communicate complex content in a simple, logical and compelling manner
• Excellent research and analytical skills, with a focus on turning insights into actionable product improvements
• Ability to navigate, influence and gain-buy in from key decision makers and other stakeholders to meet business objectives
• Effective problem solver, identifying and mitigating risks, solving and / or escalating issues as appropriate
• Advanced proficiency in product management tools such as Aha, JIRA, Confluence, or similar
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.