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Overview

The Ethoca Product Integration team is looking for a Sr. Analyst, Product Integration. This role is being added to our existing Latin and Central America Team to support the expansion of our product suite. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live.

Our ideal candidate is someone that is comfortable wearing many hats. You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. You will need to be fluent in Portuguese and Spanish with excellent working English.

What this role looks like day to day
-Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
-Support live customers with account updates and their operations
-Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way
-Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands
-Develop and maintain expertise on all internal systems, support and onboarding processes

All About You

The ideal candidate for this position should:
-Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager)
-Be a fluent Portuguese. Proficient speaker in Spanish and English
-Enjoy interacting directly with customers; and learning about their business
-Be quick on your feet - we move fast so you should thrive on learning and change
-Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it
-Have the flexibility to support international time zones for our global customer implementations and support

Assets, but not required:
-Experience of having worked with APIs, SQL, and regular expressions
-Prior experience and knowledge in payments

As Mastercard is a global company, we sometimes have team members from outside of the location listed on this posting that are reviewing submitted applications. Please attach a copy of your resume in English to expedite the screening process.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.