Job Description Summary

The Technical Account Management team for Merchant Loyalty is looking for our latest member to drive our customer experience forward through technical innovation and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and technically savvy.

Role
You will be the trusted adviser for your clients and customer success on all technical matters. You will work with Support, Product, and Engineering on behalf of your customers' needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

• Demonstrate comprehensive knowledge of the SessionM Platform.
• Share technical best practices and proactive recommendations that will benefit the customers' ongoing usage of the platform and achievement of their goals.
• Partner with Product and Engineering teams to solve issues, address opportunities and product enhancements.
• Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.
• Participate in technical account health status reviews including issuing executive-level summary status reports both internally and to customers.
• Collaborate internally with the SessionM team including knowledge sharing, creation, and adherence to best practices.

All About You
• Bachelor's degree in computer science or equivalent experience
• Demonstrable knowledge of software architectures and integrations
• Experience utilizing APM tools
• Experience in using and debugging API's, investigating logs, and querying data with SQL Athena
• Experience with data batch tools, understanding technical documentation, and creating sequence diagrams
• Experience in technical client facing or account management roles
• Experience working with enterprise, strategic accounts
• Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology
• Position may require some travel and availability for off-hours support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.