Manager, Technology Account Management

Ongoing responsibilities may include coordinating/assessing customer service, operational excellence, customer onboarding and servicing, and ensuring flawless project execution by respective Technology, Product, and Services functional areas.
• Do you thrive in a fast-paced customer facing environment?
• Do you have a natural curiosity about technology?
• Do you possess the ability to quickly learn, explain, and bridge the gap between business, product, and technology?
• Do you have the ability to build relationships, influence and lead cross-functional internal and external teams?

Role/Responsibilities
Accountable for the customers overall operations satisfaction and integration with Mastercard.
Builds, grows, and manages operational and technical relationships with customer's executive and decision-making-level contacts
Shares customer insight and perspective with internal teams as they transition from sales to implementations towards BAU where TAM really picks up ownership
Provides Voice of Customer input into cross-functional teams, e.g., Product, Delivery, Customer Services, LFI
Partners with Account Mangers to coordinate and integrate annual account plan with customer and internal partners to prioritize strategic, mutually shared objectives
Builds solid relationships and leads initiatives with cross-functional partners, ensuring customer and market needs are being communicated and met
Develops and continuously evaluates business and/or operational processes / improvement initiatives by addressing operational inefficiencies
Leverages customer's technology stack and capabilities as well as market knowledge to inform into key internal stakeholders (i.e., Solutions Architects, Technical Architects) to drive Solutions design
Acts as escalation point during execution of customer implementation projects to ensure customers' and Mastercard's needs are met
Leads and coordinates Mastercard tech and product/services response for any contractual SLAs, etc
Analyzes customer's technology, operational and competitive performance across their portfolios to inform the Quarterly Business review
Identify opportunities to optimize Mastercard and customer revenue by leveraging our capabilities and services and partner with Account Managers and Business Development teams to materialize the opportunity
Reviews customers compliance with Mastercard technology enhancements and mandates and gathers feedback from customers

All About You
Ability to quickly grasp technical concepts and analyze business needs to develop a course of action that effectively integrates technical and business components to yield quantifiable results for MasterCard Worldwide and our client(s)
Build and maintain strong, positive working relationships at all functional levels internally and externally.
Previous experience in network, credit and debit card operations (merchant acquiring) with emphasis on authorizations, clearing, settlement, fraud/ risk management desirable, dispute resolution, mobile or e-commerce or EMV chip or contactless technology is desirable
Project management and implementation skills required; technology and operations related skills desired but not required.
Strong written, verbal communication and analytical/problem solving skills.
Strong learning agility, multitasker, intellectual curiosity, and comfort with ambiguity.
Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally
College education with emphasis on business, and information technology and/or bankcard industry experience.
Some travel will be required (up to 10%).

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
O'Fallon, Missouri: $118,000 - $190,000 USD

Purchase, New York: $136,000 - $219,000 USD