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Manager, Product Operations, Consumer Products and Processing

AT Mastercard
Mastercard

Manager, Product Operations, Consumer Products and Processing

Lisbon, Portugal

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

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Title and Summary

Manager, Product Operations, Consumer Products and Processing

Overview:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The team leads strategy, business insight and analytics, product operations, risk and compliance for Global Consumer Products and Processing. This team is responsible for working cross-functionally to drive greater alignment and collaboration to enable a seamless organization that moves faster and delivers the best consumer experience.

Responsibilities
This role ensures operational efficiency, collaboration across cross-functional teams, and alignment with the company's product strategy. The ideal candidate will focus on optimizing product management processes, streamlining workflows, and ensuring product goals are met on time and within budget.

As Manager, Product Operations your key responsibilities are:
oDevelop and implement scalable processes for managing product development, launch, and post-launch activities (Studio)
oIdentify inefficiencies and work to improve operational processes and reduce time-to-market.
oWork closely with product managers to track roadmaps, manage timelines, and ensure smooth project execution.
oCollaborate closely with both global and regional teams to manage compliance process related to card design, product construct or customer contractual agreement
oManage product releases by coordinating documentation, product catalogues and training for internal teams.
oUtilize data and analytics to drive decision-making, identify bottlenecks, and optimize product operations

Role Requirement:
oFoundational background in product management and/or development
oFoundational background in product management
oStrong communicator with project management skills with the ability to manage multiple, complex projects simultaneously.
oExceptional problem-solving skills and a data-driven approach to decision-making.
oDemonstrated ability to work with and drive multiple business partners, analytics team and engineering teams towards the delivery of key deliverables
oExperience working with global and remote teams.
oAbility to thrive in a fast-paced, dynamic environment.
oStrong organizational skills and attention to detail.
oProactive mindset with a focus on continuous improvement.

• Education: Bachelor's degree in business administration, engineering, or a related field.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Lisbon, Portugal
Job ID: Mastercard-22331_R-233107
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Health Reimbursement Account
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
    • Some Meals Provided
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Stock Purchase Program
    • 401(K)
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Shadowing Opportunities
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program