Title and Summary

Manager, Product Management

Manager, Product Management - Commercial Solutions

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Join us in unlocking infinite opportunity in Mastercard's Commercial Solutions organization!

In Commercial Solutions, we empower our customer's businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe.

The Commercial VCN (Virtual Card Number) payments platform provides Issuers and their Corporates the ability to generate Virtual Cards against Real Cards for commercial spending. It is a highly scalable and customizable solution which addresses cardholder security concerns.

The platform has 3 core service groups:

Spend Controls

Authorization and Clearing

Token, Gateway and Configuration

Role

The role is a Manager - Product management reporting to the Director of Product Management.

Overview

Acts as a business owner and manages long-term and short-term strategic initiatives for a commercialized product.

Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product's life cycle, conduct ongoing care and maintenance, and manage P&L.

Responsibilities

Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance

Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis

Leverage the Mastercard "Studio" framework to manage the delivery of ongoing innovation and enhancements to focus Products

Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation

Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies

Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities

Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget

Work closely with engineering to prioritize features vs modernization \ resiliency items

Understand technical aspects of product ownership to drive conversations and trade offs

Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan

Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing

Lead cross-functional teams in the development of business requirements to achieve Product objectives

Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program's operating model

Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities

Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework

Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences

Develop talent and provide timely feedback, coaching in the moment, and mentoring

Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.

Experiences

Experience building and deploying software to the cloud is required

Experience working directly with engineering teams is required

Experiences that are a plus include:

Product management of commercial-based applications

Collaboration with design teams or product experience designers

Virtual and/or real card issuance and controls

Experience at or integrating with a credit card processor

Developing API-based product roadmaps

Experience with core Mastercard network

Proven ability to lead in a matrix environment

Can deliver high quality products/services in a high growth environment where priorities shift rapidly

Ability to use hard data and metrics to back up assumptions and develop business cases

Demonstrated ability to operate with complete independence and autonomy

Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams

Extensive experience building and launching products

Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.)

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization

Experience translating strategies into product launches and implementation plans in multiple markets

What we offer

In line with Mastercard's total compensation philosophy, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus depending on the role. Mastercard also provides health and wellness benefits, access to retirement savings including a best-in-class company match, gender-inclusive benefits and more!

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.