Title and Summary

Manager, Product Management

Mastercard is the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Overview:
Our mission in Mastercard Commercial Solutions team is to power business and trade for organizations everywhere. The Product Manager for Documentation and Training will work in close partnership with Product Owners and other cross functional teams to deliver release and implementation documentation as well as training materials and training sessions in support of new product offerings to our commercial customers.

• Are you interested in being part of a high performing team tasked with ensuring customers are delighted with our products?
• Have you created and delivered technical documentation?
• Have you designed, developed and delivered training?

Role:
• Partner with product owners to understand enhancements and their associated timelines
• Maintain currently published implementation documentation, e-learning tutorials, editing as required to keep content current as enhancements roll out
• Manage product training needs for new or modified functionality
• Develop training and communication plans in partnership with product owners for all major initiatives and facilitate regular reviews
• Assist in developing and maintaining body of curriculum for regional trainer onboarding and development
• Facilitate onboarding training of regional trainers
• Support regional trainers through coaching, feedback, and ongoing development
• Create instructional goals and create compelling content that achieves goal
• Facilitate customer-facing training sessions (as back-up / as model for regional trainers)

All About You:
• Strong product management skills with an understanding of the content creation lifecycle
• Experienced, engaging facilitator
• Ability to coach others on adult learning theory and effective facilitation principles
• Proven expertise applying ADDIE instructional design methodology and excellent knowledge of learning theories and instructional design models
• Experience in creating storyboards and audio/video scripts
• Ability to collaborate with peers and cross functional teams, working across multiple time zones
• Flexible and responsive, with ability to adapt to rapid change in direction or business priority
• Excellent verbal and written communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.