Manager, Product Delivery

LACPD is responsible for helping customers manage the technical and business aspects of a product launch, while ensuring they have an exceptional end-to-end delivery experience with Mastercard, and leading both internal and external partners towards successful execution. LACPD is focused on integrating our delivery experience, strategic learnings and market knowledge back into product management and implementation processes, to help improve our products and processes. Additionally, LACPD provides consulting support to local delivery and product teams for the deployment of complex and new products, as well as Program Management for complex or special projects.

Role:
• Responsible for determining and assessing market/product delivery readiness of new products in conjunction with product teams.
• Partner with product teams to develop delivery strategies, and repeatable delivery models/processes that integrate all activities and dependencies that are required for successful E2E delivery of a product(s), as a single coordinated effort.
• Act as the knowledge and delivery model expert for supported new products, platforms and services.
• Be responsible for the project management and delivery of those products, platforms and services; capturing lessons learned and best practices to constantly evolve Mastercard's delivery capabilities.
• Provide feedback to internal partners on solution enhancements or new product constructs.
• Be accountable for enabling the flawless transition of complex products and solutions to BAU Delivery, and escalate issues/risks as applicable.
• Be the central point of contact for customers and/or Mastercard customer representatives
• Lead assigned product delivery projects to ensure contractual objectives, on-time delivery, and revenue goals are met
• Responsible for alignment across project work streams to ensure all dependencies are identified and integrated
• Ensures resolution of day-to-day technical/operational risks and issues as related to assigned delivery projects
• Demonstrate appropriate level of urgency to ensure mitigation of risks and resolution of issues with the ability to identify and communicate true business impact.
• Provide project management support for first pilots and special projects
• Support Product and Studio teams with Studio process
All About you:
• Demonstrated experience in the financial services/payments industry, technology services, and strategy development and execution.
• Ability to maintain working product and industry knowledge.
• Ability to integrate technology with business, and to quickly understand, assess, simplify and articulate complex business and technical challenges/solutions.
• Extensive project management, problem solving and planning skills with a demonstrated record of success in managing multiple projects/programs with external and internal clients.
• Proven leadership skills. Ability to manage cross functional teams internally and externally in leading market level initiatives.
• Strong situational leadership skills with ability to be persuasive/persistent to introduce, champion and gain acceptance of new approaches, processes, and solutions. Proven ability to lead change at all functional levels and present to senior executive management.
• Excellent written and verbal communications skills, with superior external client and industry relationship management skills.
• Ability to build and maintain strong, positive working relationships at all functional levels, and to thrive and effectively collaborate in dynamic, fast-paced team environment.
• Process improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done, with sustained quality.
• Occasional travel may be required

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Miami, Florida: $103,000 - $165,000 USD