Title and Summary

Manager, Product Delivery

Who is Mastercard?
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.
As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. OVERVIEW

Customer Delivery Canada is part of the Global Customer Delivery and North American Markets organization and plays a critical role ensuring the flawless delivery of Mastercard products and solutions for our customers and internal teams.
We partner with global and regional business units to provide value through our innovation and expertise; whilst delivering customer solutions flawlessly. We make it happen!

The focus of this role will be on customer implementations of Core (New customer onboarding, FinTech, BNPL) as well as Open banking. During each implementation project, the Product Delivery resource incorporates market knowledge into implementation processes by proactively addressing customer needs and evolving market conditions. As a Product Delivery Resource, a successful candidate will participate in building repeatable and scalable delivery models for new and complex products, thereby enabling the efficiency and quality of the product delivery teams

ROLE
• Lead and manage assigned projects working with customers and internal Mastercard project teams from the pre-sales phase to the go-live of the project.
• Practice strong project management principles with the delivery of Mastercard's products/platforms and services; capturing lessons learned and best practices to constantly evolve Mastercard's Product delivery capability.
• Provide both business and technical subject matter expertise and support Customers
• Ensures resolution of day-to-day technical/operational issues as related to assigned delivery projects
• Assesses and documents customer needs and impact of implementation on business and technical processes from a Mastercard product perspective.
• Provides input on how to enhance products, infrastructure, tools and processes to enhance customer experience through optimization of current processes to achieve efficiency and find faster ways to get work done with sustained quality.

ALL ABOUT YOU
• Demonstrated experience and knowledge of the payment industry is a critical skill for this role.
• Strong and proven experience in managing multiple simultaneous technical implementations and ability to navigate complex matrix environments for issue resolution/ operational support.
• Proficient in project planning, organizing, team motivation, and delegation (Formal Project Management Skills are a plus).
• Proven ability to work across cultures, time zones and career levels.
• Able to clearly communicate complex technical and business information in an easy-to-understand manner
• Understand customer needs, empathize with customers' pain-points and translating that into solutions to address them will be a critical skill for this role.
• Self-Starter with the ability to quickly learn, explain and bridge the gap between the Business, Product and Technology that supports it. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.
• Strong client and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal Mastercard organization is essential.
• Excellent communication skills (verbal and written) that can present relevant information to different audiences as appropriate.
• Understanding/experience with product development lifecycle/ product management
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback.
• Effective team player that collaborates with others through teamwork

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.