Title and Summary

Manager, Procure to Pay Operations - Global Business Services Center

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Manager, Invoice and Purchase Order Operations will execute on this mission in collaboration with peers and support of Transaction Services Leadership.

Do you want to be part of a dynamic and agile team environment?

Are you motivated to drive business transformation on a global scale?

Are you a collaborative leader who empowers employees to deliver measurable results?

Role

Serves as process owner over global functions such as accounts payable, master data and payment operations in the procure to pay space.

Ensures team provides quality and timely resolution for level 2 customer inquiries.

Manages daily operating activities as a service to deliver process automation, financial risk management and innovative customer solutions.

Manages offshore and onshore resources in addition to Business Process Outsourcing (BPO) service delivery.

Communicates process issues or updates to stakeholders, assesses and recommends opportunities for improvement

Liaises with GBSC, regional, and business teams to ensure compliance with all represented policies and controls

Evaluates financial and operational performance metrics, summarizes findings and makes timely recommendations to senior leadership

Ensures compliance to SOX controls and maintains documentation as assigned and serves as a point of escalation for compliance and service level issue

All About You

Bachelor's degree in Accounting or Finance or equivalent work experience

Experience using Oracle, Tableau and Coupa preferred.

Experience managing procure to pay processes with reliance on metrics-based performance management tools

Experience managing a diverse, multi-functional group

Experience building trusted relationships with business partners

Demonstrated successful oversight of the management and resolution of high-risk issues to ensure completeness and efficiency

Experience evaluating business processes and providing advice on ways to effectively streamline processes and improve customer experience

Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.