Title and Summary

Manager, Learning & Development

Overview: The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization.

Role and Responsibilities:
• Curriculum Design:
oEngage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
oLead the design and development of engaging and effective learning programs that address those needs.
oWork with Learning Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning).
oEnsure learning programs incorporate feedback and adapt to changing organizational needs.

• Program Planning and Execution:
oDevelop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc.
oCoordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution.
oMonitor and track program progress, adjusting plans as necessary to meet targets.

• Stakeholder Management:
oProvide updates and ensure alignment with program objectives.
oServe as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners.

• Resource Management:
oIdentify and allocate resources necessary for program execution, including budget management and resource scheduling.
oManage program budgets, ensuring financial objectives are met and resources are utilized efficiently.

• Risk Management:
oIdentify potential risks and develop mitigation strategies to minimize impact on program delivery.
oMonitor and report on program risks, implementing corrective actions as needed.

• Quality Assurance:
oEnsure that all L&D program deliverables meet the required quality standards and specifications.
oImplement continuous improvement processes to enhance program performance and outcomes.

• Data Analysis and Reporting:
oCollect and analyze program data to evaluate performance, identify trends, and inform decision-making.
oPrepare and present detailed reports on program status, outcomes, and areas for improvement.

• Benchmarking and External Insights:
oBenchmark L&D programs against industry best practices and emerging trends.
oBring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives.

• Process Improvement:
oEvaluate existing L&D processes and workflows, identifying opportunities for improvement.
oImplement best practices and innovative solutions to enhance program efficiency and effectiveness.

• Team Leadership:
oProvide guidance, support, and leadership to program teams.
oFoster a collaborative and high-performance team environment.

Skills and Qualifications:
• Educational Background:
oAdvanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.

• Experience:
oProven experience in program or project management, with a track record of successfully delivering complex L&D projects.
oExperience in curriculum design and instructional design, creating engaging and effective learning experiences.
oExperience managing cross-functional teams and working in a matrix organization.

• Technical Skills:
oProficiency in project management software and L&D tools (e.g., LMS, authoring tools such as Articulate).
oStrong analytical skills with the ability to interpret data and make data-driven decisions.

• Soft Skills:
oExcellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
oStrong organizational skills, with the ability to manage multiple priorities and projects simultaneously.
oProblem-solving mindset with the ability to think strategically and execute methodically.

• Personal Attributes:
oSelf-motivated, proactive, and able to work independently.
oDetail-oriented with a commitment to delivering high-quality results.
oAdaptable and resilient, able to thrive in a fast-paced and dynamic environment.

Salary range:
$110,000-171,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges