Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

The Cyber Secure team is looking for a Product Manager-Technical to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

About the Role
• Deliver analysis on product requirements, being an SME on the application from the user perspective.
• Building and understanding user journeys based on product owner requirements.
• Translating requirements from business and product owners into features to development teams.
• Work closely with product owners, architects and solution managers on assigned projects to assist in solutioning and high level architecture design.
• Interaction with customers to understand customer experience, needs and requirements.

All About You

• Experience in analytical roles - being able to bridge product requirements into user journeys into a high level architecture.
• Experience with the design and software development in digital native applications and microservices.
• Initiative to learn and be and SME of managed products and services
• Strong verbal and written communication skills.
• Knowledge of software development processes including agile processes.
• Payments industry and Fraud prevention and cyber security industry knowledge preferred
• Experience integrating vendor and open source products into an overall system

#SecuritySolutions

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.