Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Lead Product Manager - Technical
1. Overview
a. The Lead Product Manager - Technical is an individual contributor role within Mastercard's Salesforce Ecosystem. The Lead PM-T will be responsible for ensuring and driving success and the best customer experience of the product and its subsequent capabilities. This role will work closely with the development team to decompose bodies of work (epics and features) into stories and prioritize the backlog for the development teams consumption, while also doing some discovery in partnership with business stakeholders to drive the future of the platform.
2. About You
a. Self-motivated individual with a passion for building products
b. Empathetic of the end user and obsessed with the customer/end-user experience
c. Able to evangelize ideas and translate those concepts into technical specifications as well as translate technical concepts into lay-terminologies that non-technical users can understand.
3. Role
a. Stakeholder management experience required. Needs to be able to lead and influence without managing others.
b. Needs to be able to effectively negotiates product and feature capabilities in the best interest of the product and its lifecycle.
c. Salesforce experience required. Needs to be adept at understanding the limits and capabilities of the platform and solution business problems by creating unique products, flows and capabilities within the platform.
d. Required experience writing user stories, acceptance criteria and decomposing features.
e. Needs to maintain and drive the product roadmap in accordance with stakeholder expectations.
f. Needs to be experienced in gathering requirements and mapping out the user journey throughout the product.
Needs to be experienced at writing and maintaining technical documentation as well as customer/end user communications.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.