Title and Summary

Lead Product Manager Technical

Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and stories that deliver the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collaborates with product and engineering teams to ensure the successful delivery of work, operating as a key interface between geographically disbursed organizations
• Becomes the subject-matter-expert on the Product, delivering documentation and providing support

Responsibilities
Product Strategy and Roadmap:
• Participate in product portfolio and roadmap prioritization activities with the wider product team, contributing near-term input.
• Identify gaps and propose new platform capabilities as required.
• Determine release goals for the platform and prioritize features according to business and platform value, adjusting throughout implementation as needed.
• Own the working backwards document and vision for feature releases.
Research and Analysis:
• Use research, user studies, metrics, and competitive analysis to understand platform and business needs.
• Compare and review features using competitive analysis to inform prioritization within a platform product release.
• Identify innovations or perform test and learn experiments to suggest features that add more business and customer value.
Customer and Business Engagement:
• Participate in customer research to inform platform product feature needs.
• Digest business customer requirements (user stories, use cases) and platform requirements for a platform feature set.
• Collaborate with technical teams and business stakeholders to decompose business requirements and translate them into functional requirements (Epics, Features, Stories, Acceptance Criteria, Test Cases).
Development and Implementation:
• Manage the backlog, ensuring its health, quality, and forward planning meets the needs of the cross-functional team.
• Document technical concepts and decisions to communicate with stakeholders.
• Create story mapping between business requirements and functional/technical requirements.
• Continuously monitor feature development at the feature level.
Expertise, Coordination, Communication:
• Become an SME for the product and exhibit expertise within the platform feature area.
• Coordinate with cross-functional teams and contribute to release notes, ensuring product documentation fully captures the functionality and capabilities built and released.
• Stay aligned with and support GTM planning for the feature set.
Quality Management:
• Review product demos with the development team against acceptance criteria for the feature set.
• Identify issues that will keep platform features from delivering on time and/or with the desired requirements and communicate to leadership.
• Support and participate in retrospectives and ensure feedback is reincorporated into feature iterations.
Product Performance and Feedback:
• Prepare, launch, and monitor platform performances, adoption, and operational health for features by identifying and tracking suitable KPIs and/or OKRs.
• Develop and implement new metrics into measurement techniques; work with development teams to develop reports to monitor them.
• Use runtime metrics of services in the market as a feedback loop into the backlog and balance priorities against new feature requests.
Customer Support and Issue Resolution:
• Work with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.
• Independently identify and research anomalous performance; escalate findings to senior management.
• Coordinate internal forums to collect and identify feature-level development opportunities.
Documentation and Risk Management:
• Own and manage product documentation; enable self-service support and/or work to reduce overhead.
• Identify feature risks from business and customer feedback and in-depth analysis of operational performance; share with senior leadership.
Networking and Mentorship:
• Establish a network within the organization; begin to build internal and external networks.
• Mentor team members and assist with candidate selection and onboarding.

About You
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Motivated self-starter with the ability to work independently and manage deliverables with integrity.
• Experience in payments product development and shared services capabilities.
• Strong understanding of Cross-Border Account-to-Account payments, Correspondent Banking, Swift, ISO20022 data model, and related payment messages.
• Proven experience collaborating with software engineering teams in an agile environment.
• Passion for emerging trends in payments, software development, analytics, and digital experience.
• Strong project management skills and the ability to understand complex software systems and communicate effectively with technical specialists.
• Excellent problem-solving skills and the ability to navigate complex data challenges.
• Outstanding verbal and written communication skills for working with both technical and non-technical stakeholders.
• Ability to work in a fast-paced environment and perform effectively under dynamic conditions such as tight deadlines and limited resources.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.