Title and Summary

Lead BizOps Engineer

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

To support our continued growth and success, we are seeking a Lead BizOps Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca's services. The role will focus on Ethoca's scalability, security, availability and performance.

The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, cloud administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.

Role:

• Provide technical leadership to BizOps team members with supporting our on-prem and public cloud deployments
• Support a highly available, highly-secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various open source applications
• Set standards and define detailed processes for effectively managing a production environment with minimal downtime
• Perform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines, storage area networks, etc.
• Be proactive and predictive, solve problems before they happen
• Embrace DevOps practices & methodologies
• Carefully plan application deployments, migrations and upgrades to minimize service impacts
• Provide application and product support and troubleshooting of the Ethoca platform
• Use your experience to shape the future of our production infrastructure
• Be willing to learn new technologies and assist with architecture and design
• Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
• Communicate clearly and effectively to all levels of the organization

About you:

• Linux/Unix expert
• Azure experience
• Java application support experience
• Cloud technologies experience
• Networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
• Technical or team leadership experience in a 24/7 environment
• Computer Science or Engineering degree or equivalent experience
• Participate in on-call shifts, our infrastructure runs 24/7
• Security knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
• Expert problem solver by applying problem analysis methodologies
• Experience supporting highly available and fault tolerant systems

What Sets You Apart:

• Azure certifications
• Java development experience
• Database familiarity or experience
• CI/CD experience
• Skill at automation (Ex. Orchestration, scripting or development)
• Zabbix, Dynatrace monitoring experience
• Docker or equivalent container-based technology experience
• Desire to automate everything & anything
• Software development education or experience
• Desire to document everything
• PCI-DSS or similar experience (ex. financial/government/healthcare)
• Understanding of the ITIL framework
#SecuritySolutions

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.