Title and Summary

Enterprise Operations Engineer II

Overview

This is a Cloud Operations Engineer role ( SRE role) that will be manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms

Role:

The L1 Cloud Operations Engineer role has to fulfil below major objectives

• Maintaining Continuous availability
• Monitoring Various Services and components of the cloud
• Operational support for platform and workloads/products hosted on the platform

Responsibilities
• Continuous Infrastructure Monitoring
• Alert Management
• Basic Troubleshooting and Incident Response (TRTs, communications)
• Service Health Checks
• Escalation and Communication
• Log Monitoring and Analysis
• Service Desk and Incident Ticketing
• SLA and KPI Adherence
• Knowledge management

Additional responsibilities

Supporting application teams deployed on Cloud Platforms
Troubleshoot day to day issues on the cloud
Ensuring safety and soundness of the platform
Service Management, Process documentation, Knowledge documentation

Collaborating with Engineering teams for defects, new features and operationalise them

Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers.
• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
• Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism.
• Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
• Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.
• Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.

All About You

• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• Experience in large scale operations
• Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking "outside of the box"
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organisation skills required.
• Experience in cloud environments such as AWS, Azure
Basic understanding and knowledge of DevOps Process, Cloud Security and
BS Degree or equivalent combination of experience and formal education.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.