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Director Site Reliability Engineering

AT Mastercard
Mastercard

Director Site Reliability Engineering

Prague, Czech Republic

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Site Reliability Engineering

The Merchant Loyalty team is looking for a Director, Software Engineering to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

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All about the role:

Lead test engineering teams focused on driving quality excellence throughout the program.

Build out a client testing function, focused on minimizing client impact with releases.

Recruit and hire the right talent.

Continuously engage and improve teams' performance by conducting recurring 1-1 meetings, building relationships, and managing career development.

Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels.

Emulate and drive Mastercard Way behaviors through behavior, recognition, coaching, and employee engagement.

All About You:

Ability to lead high throughput teams while staying focused on quality excellence

Experience with automated test frameworks and methodologies

Experience with a Testing Center of Excellence, and the uniqueness in an enterprise environment.

General experience with Chaos Testing and implementation.

Knowledge of testing concepts and industry standards.

Ability to lead teams across different geographies.

Look at everything through the eyes of the customer, understanding integration patterns and working with client-facing teams

Ability to identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team

Be skilled at explaining technical problems clearly and precise to ensure clients understand our platform and services.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Prague 1, Czechia
Job ID: Mastercard-22331_R-224990
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Health Reimbursement Account
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
    • Some Meals Provided
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Stock Purchase Program
    • 401(K)
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Shadowing Opportunities
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program