Title and Summary

Director, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
As the Director of Product Management, you will be at the forefront of our mission to empower SMBs worldwide. This role involves a blend of strategic vision and practical execution, focusing on developing and enhancing a platform that offers comprehensive tools for businesses to operate and scale effectively. Your leadership will be instrumental in managing cross-functional teams, external vendors, and the entire product lifecycle, from conceptualization to market launch.

Responsibilities
• Develop and execute a customer-centric product strategy that aligns with our mission to support SMBs globally
• Collaborate closely with internal stakeholders, including engineering, design, marketing, legal, and other teams, to deliver products that meet our high standards of innovation and usability
• Manage relationships with third-party providers/technology vendors, ensuring seamless integration and value add to our platform
• Drive the go-to-market strategy for new features and products, including market analysis, positioning, and launch planning
• Foster a data-driven culture, utilizing analytics to inform product decisions and improve customer experiences
• Initially support the VP in team management and development, with the potential to build and lead your own product management team as the company grows

Skills/Abilities/Experience #SME
• A minimum of 8 years of experience in product management, with a significant portion in the tech or SaaS industry, ideally serving SMBs
• Proven ability to understand and empathize with customer needs, backed by a strong track record of developing customer-centric products
• Experience managing third-party vendors and technology partners, with a knack for negotiating and maintaining productive partnerships
• Demonstrated ability to lead cross-functional teams in a fast-paced, growth-oriented environment
• Strong analytical skills, with a penchant for data-driven decision-making and a deep understanding of market dynamics and customer insights
• Exceptional communication skills, capable of inspiring teams, engaging stakeholders, and articulating product visions and strategies effectively
• Entrepreneurial mindset, with the agility to adapt to changing priorities and the resilience to overcome challenges

ALL ABOUT YOU
• Proven ability to lead and partner for success in a matrix environment
• Flexibility and adaptability to anticipate and overcome adversity, quickly come up to speed on new ideas and initiatives
• Proven track record of data driven decision-making
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Passionate about empowering every business everywhere
• Strong project management skills
• Strong execution skills, able to get things done through collaboration and influencing others
• Ability to interact with varying levels of leadership across the organization
• Self-starter and quick learner with ability to work independently in white space
• Bachelor's degree in Business, Finance, Economics, Product Management, Information Systems, or a closely related discipline; Master's degree in similar areas or MBA preferred

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Atlanta, Georgia: $148,000 - $237,000 USD

Arlington, Virginia: $170,000 - $273,000 USD