Director, Global Product Management (Beyond Issuing), Advanced Analytics

Customer engagement and loyalty serves as a key differentiator to optimize and grow revenue for our retail and commercial clients. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks, and executable roadmaps are crucial drivers for commercialization and business impact.

This role is for a director who will work across cross functional teams as Data & Engineering, Regional Product, Business Development, Client Delivery & Governance to deliver truly differentiated products. The role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices. This role will report into Vice President of Global Product Management for Financial Institutions.

The successful candidate's primary responsibilities will be to:

- Develop and maintain the product roadmap, KPIs, financial impact for analytics products for Financial Institutions (Beyond issuing)
- Lead all key activities to drive the roadmap execution linking it to a quantifiable product scorecard, monitoring and optimization of performance
- Own the end-to-end Product Management cycle for the development of product components, go-to-market plans including revenue generation
- Actively engage in new innovation initiatives, data resources and capability
assessment with a futuristic lens
- Provide oversight and product engagement for launch, in-market testing and global rollouts.
- Lead the development and implementation of key features and solutions including framework design (utilizing studio process), modelling constructs, governance requisites, customer experience and client support
- Prioritize, partner and engage with Engineering and Program management teams to support existing product enhancements and new product launches managing stakeholders and business sponsors
- Adapt and drive development of product enhancements continuously to customer needs, market trends, and competitive opportunities
- Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
- Support the derivation and effectively communicate strategy and vision up and down the organization

All About You

- Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
- Demonstrate drive for result and a desire to succeed, follow through commitments and push self and others to deliver exceptional results
- Be a successful team player with strong experience in Product management/development utilizing data and building self-service user experiences
- Collaborate with internal cross-functional teams to drive alignment on product roadmap, built, testing and commercialization
- Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers
- Own and drive product roadmap and continuously monitor KPIs

Skills & experience

- Product development and management experience required;
- Payment industry experience for acquiring and other financial institutions preferred especially strong experience with analytical solutions. Account to account and/or treasury experience a bonus
- Previous experience in Agile product management, particularly with analytical products and business intelligence solutions
- Analytical, solutions-oriented mindset, with a knack for driving execution and progress
- Proven track record of collaborating effectively in cross-functional teams to deliver exceptional products and features and deriving product go-to-market.
- Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development)
- Great organizational skills, capable of managing multiple priorities and competing tasks efficiently
- Strong communication and influencing abilities, enabling effective collaboration with internal and external stakeholders
- Strategic mind set to solve complex and ambiguous problems
- Excellent communication, collaboration and leadership skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.