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Director, Account Management

AT Mastercard
Mastercard

Director, Account Management

Jakarta, Indonesia

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

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Title and Summary

Director, Account Management

Overview
This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned customers.
The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.
The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management on the Issuer side with the ability to work across multiple disciplines and functions. He will also be very comfortable dealing with technology.

Responsibilities
• Responsible for all account management and business development activities for a key customer, including monitoring customer satisfaction with MasterCard's support and solutions delivery.
• Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the overall relationship and business agreements. Deliver against sales targets for MasterCard products/services, profitability and relationship metrics.
• Develop strong relationships between MasterCard and the customer across all operational functions (fraud, marketing, operations, acquiring, credit, debit and business analysis) and understand its organizational politics.
• Implement business solutions that improve revenue generation, enhance mutual profitability and relationship deepening.
• Leverage all MasterCard brand sponsorship properties and product management resources to deliver exceptional customer value.
• Responsible for all administrative and operational issues for the account including staff management and development, planning and budget/expense management.

Requirements
• Account management skills and sales experience
• Payment industry experience and good knowledge of the Indonesian payments markets
• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, credit, debit, acquiring and emerging technologies
• Must demonstrate strong influencing and negotiation skills.
• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
• Analytical skills from a product management/profitability perspective.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Tanah Abang, Central Jakarta City, Jakarta, Indonesia
Job ID: Mastercard-22331_R-231389
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Health Reimbursement Account
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
    • Some Meals Provided
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Stock Purchase Program
    • 401(K)
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Shadowing Opportunities
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program