Title and Summary

Director

Biz Ops Engineer
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Engineer.
The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As Business Operations Engineers we support platform stability through monitoring. We support software run principals that includes change implementation, operational design, automation, monitoring that leads to fault-tolerant, scalable products.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

All About the Program You Support:
Mastercard Send powers a faster, better, smarter way to send money domestic. This positions Mastercard to displace cash by creating simpler and more secure ways to transact for everyone, everywhere via fast, secure, and other innovative solutions.
Team Specific Skills:
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all these aspects of the role:

• Operational Readiness Architect:
oServe as the primary contact responsible for the overall application health, performance, and capacity.
oSupport services before they go live through activities such as system design consulting, capacity planning and launch reviews.
oPartner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
oIncrease automation and tooling to reduce toil and manual intervention.
oTackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.
oAnalyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
oPractice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
oExperience in Monitoring tools such as Splunk, Dynatrace
oUnderstanding of client-server relationships, Network concepts, Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), logging and monitoring tools, high availability, and business continuity planning

Role Qualifications
The ideal candidate will have experience in many of these areas:
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Coding or scripting exposure.
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Basic to intermediate level of understanding of algorithms, data structures, scripting, pipeline management, and software design
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analysing, and troubleshooting large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.
Equal opportunities considerations
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.