Title and Summary

Customer Success Manager German Speaking

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Dynamic Yield, owned by Mastercard, is a personalization platform that customizes customer experiences across various touchpoints. By leveraging AI-driven algorithms, Dynamic Yield empowers brands to enhance their performance through personalized content, experimentation, and recommendations. This tailored approach considers user behavior and customer affinity profiles, improving user experiences, engagement and loyalty.

Customer Success Manager

Dynamic Yield is hiring a Customer Success Manager-a bridge between our personalization software and client satisfaction. In this role, you will guide customers on platform usage and help them achieve their business goals. If you are passionate about customer segments, journeys, and conversion rate optimization, this opportunity is for you!

The Task at Hand:

- Client Portfolio Management: Oversee and manage your client portfolio. Cultivate strong client relationships to enhance loyalty.
- Opportunity Consultation: Identify opportunities for Personalization and Conversion Rate Optimization and advise customers on their value-driven roadmap.
- Data-Driven Optimization: Analyze data to discover new areas for improvement. Assist customers in defining key segments for personalized optimization.
- Portfolio Growth: Expand your portfolio while minimizing churn.
- Platform Training: Empower your customers by guiding them on maximizing the potential of Dynamic Yield's platform.
- Project Review: Regularly assess project status through calls or presentations.
- Product Guidance: Consult with clients on product features and best practices.

Requirements:

- 3+ years of services/consulting experiences in personalization, conversion rate optimization, performance marketing, shop management, CRM
- Fluency in English and German is a must
- Project management experience preferably in a SaaS company
-Ability to analyze, interpret & visualize data
- At least 1 years of experience presenting to C-level executives as a vendor representative
- Ability to multi-task, prioritize and handle issues/escalations under pressure
- Committed to customer satisfaction and a passion for customer success
- Ability to work independently and through teams, at multiple organizational levels
- Knowledge of online marketing functions and the e-commerce industry
- Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a desire to succeed

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.