Customer Education Manager

You will work closely with cross-functional teams, including product, customer success, marketing, and support, to ensure our educational resources are aligned with customer needs and product updates. By creating engaging, scalable learning experiences-such as training sessions, webinars, and eLearning modules-you will enable customers to achieve measurable outcomes and foster long-term success.

We are a fast-growing team and looking for scalable solutions with content management, out of the box initiatives to keep our students engaged and motivated while keeping a high level of quality. Bringing in tools and technology to help scale our learner's experiences.

The Task-at-Hand:
Develop and implement a comprehensive customer education strategy that drives product adoption and satisfaction.

Create diverse learning materials, including video tutorials, documentation, and interactive courses, tailored to different user personas and skill levels.

Collaborate with the product and customer success teams to identify customer pain points and align education initiatives with customer journeys.

Deliver live training sessions and webinars to onboard new customers and introduce advanced features.

Leverage feedback and usage analytics to continuously enhance educational content and improve learning outcomes.

Stay current on industry trends in personalization and SaaS to ensure our training materials reflect best practices.

Optimal Skills for Success:

2+ years of experience in customer education, training, or instructional design, preferably in a SaaS or tech environment.

Strong understanding of personalization tools, customer data platforms, or related technologies.

Excellent written and verbal communication skills with an ability to explain complex concepts in a clear, engaging manner.

Proficiency in learning management systems (LMS), eLearning tools, and video creation software.

A customer-centric mindset with a passion for helping users succeed.

Base Salary: $100,000-$115,000

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.