Title and Summary

Content Design, Manager

Content Design - position
About the Team

Our Global SME (Small Medium Enterprise) Team is a world-class team united by our desire to discover and unlock the next generation of business intelligence technology.

You will join our new, but growing CX&D team in the Global SME division at Mastercard to write industry leading content, drive innovation and content design thinking forward within our Mastercard products.

You will collaborate with cross-functional teams to create impactful content that resonates with our target audience.

As a member of the CX&D Squad, you'll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, growth and drive value to their customers.

We're building the future for Small Medium Businesses at Mastercard.

About the role

We are looking for an experienced & dynamic Content Designer to join our Global SME Team.

The ideal candidate is passionate about structuring, innovating, and designing user-centered content. From UX Writing to Copywriting ✍, you can easily put yourself in your target's shoes.
You can thoughtfully and collaboratively apply your content skills to a user-focused design process, ensuring that Mastercard's products are easy to use & understand for people.
If you wave your hand frantically, we want you on our SME Dream Team 💫

About Content Design

As a UX Writer, you are an advocate for Best Practices, shaping product experiences by creating useful and meaningful text that helps users complete tasks, across multiple platforms and touch points, you help set the vision for content and drive cohesive product narratives.

Writing content that simplifies and beautifies the overall user experience is a hallmark of your skills as a stellar writer. You're able to switch between UX Writing and Copyrighting mindset.

You work with people in a variety of product-related jobs including product designers, project managers, marketing and commercial + sales teams. Through collaborative efforts, you strive to create a unified voice and cohesive language across platforms and products.

You will help us explore, simplify & communicate our messaging from product design lens to a bunch of even more innovative things we can't talk about yet!

What you'll be doing
• Strategize, write, iterate and collaborate with designers, product managers, research and other stakeholders to produce effective UX Writing that complements our product design
• Write consistent, concise and accessible copy with an eye towards diversity and inclusion, including UX Writing skills for products (e.g. UI content, notifications, error messages and components) and Copywriting skills for long-form copy (e.g. marketing pages, sales decks, product emails, videos, and more)
• Editorialize and work information architecture with our CX&D Team in a User Centric Design approach, making our user experience more intuitive & simpler
• Create our Content Design System (CDS) that harmonizes with the Mastercard design system maintaining content standards and best practices
• Craft compelling narratives that highlight the benefits and features of Mastercard's products and services for small businesses
• Adapting long-term strategic brand tone vision to local market differences
• Look at the overall UX of a product or ecosystem and consider how this narratively comes together based on different segments and markets
• Focus on when, where and how information is presented in the product experience, so it makes sense to the user and tells a cohesive, compelling story

Skills you should hold
• 4 years+ experience in writing, editorial, marketing, UX writing, or related, as well as leading content strategy projects
• Strong portfolio of Content Design achievements
• Understanding how to work to a specified tone of voice and with brand-led strategic messaging
• Experience in the payments/finance space is a plus
• Highly organized and able to manage competing priorities in a fast-paced, fluid environment
• Adaptability - you need to be constantly willing to learn about new things and hit the ground running
• We value people who take initiative and collaborate independently rather than require constantly instructions
• Track-record of resilience, agility, and an ability to thrive in dynamic growth environments
• Speak human

Before you apply, please read the Mastercard Careers page to learn more about our internal culture, values, and mission.

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.