Title and Summary

Client Success Manager

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

We are looking for our next Client Success Manager to work with our clients that utilize Mastercard's Identity Verification and Fraud Solutions. This person will work with some of our largest strategic clients.

Role:

• Own the "day to day" relationship for Mastercard's identity verification/fraud solutions, with some of the largest eCommerce and Marketplace customers in North America
• Partner with the sales and field data science teams, to ensure a clear understanding of your assigned customers' priorities and point points, to ensure proper solution proposals with the client
• Responsible for the program management and timely delivery of contracted solutions
• Become the knowledge expert on your assigned accounts (what they do, their current priorities, and our key points of contact)
• Support release management processes with your customers, for Mastercard technology updates
• Act as focal point for customer support issues
• May lead complex customer delivery projects to ensure the achievement of project objectives, on-time delivery and revenue goals are met
• Own and resolve complex technical/business operational issues for your customers, and escalate to product teams when appropriate
• On a regular basis, schedule and lead product and business reviews with your assigned accounts (often, along with your Mastercard sales counterpart)
• Execute analytics and quantitative analysis to measure progress and success of initiatives
• Own contract renewals, typically partnering with Mastercard sales counterpart to develop renewal strategy and execution
• Appropriately track your progress with accounts, especially with org-wide initiatives (e.g., new product release communications and customer readiness tracking; industry event meeting confirmations, etc.)

All About You:

• Demonstrated success in working with customers and product teams
• The track record of learning new technologies, and the ability to train someone else on them
• Ideally familiar with API products and the online fraud space
• Also ideally, have closed or renewed, and then managed the implementation of contracts

Must be based hybrid out of our Vancouver, British Columbia office.

Base Salary Range: 97,000-133,000 CAD

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.