Mastercard's Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.
• Do you have experience conducting investigations?
• Do you have experience with merchant onboarding and monitoring?
• Are you a high performer with solid project management skills?
• Are you innovative and a thought leader?

Mastercard's Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.

Role
• Preserve the integrity of the Mastercard brand by ensuring customer performance with Mastercard Rules and Standards
• Conduct investigations to support Mastercard's Business Risk & Assessment Mitigation (BRAM) program related to illegal activity and violation of Mastercard Standards
• Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations
• Must be able to independently identify performance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted
• Must be able to think "outside the box" and offer the most efficient and practical solution
• Analyze fraud trends and establish/leverage relationships with key stakeholders to develop actions plans to resolve
• Assist with training and support to internal/external stakeholders and customers to increase awareness of Mastercard Rules and Standards
• Develop and assimilate new processes to enhance performance program initiatives

All About You
• Knowledge of electronic payment processing; experience in compliance, fraud and risk management disciplines
• Experience in conducting investigations, ability to clearly document and articulate findings (storytelling), acuity to uncover fine details, strong intuition and emotional intelligence
• Experience with merchant onboarding practices and ongoing monitoring for suspicious activity
• Strong attention to detail, highly organized, critical thinker able to multitask and follow multi step processes. Must be self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively
• Experience, confidence and high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data
• Superior written and verbal communication skills. Robust problem solving skills
• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.