Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
BizOps Engineer II
Responsibilities
• Participate in 24x7 shifts.
• Monitor the stability of our infrastructure with various tools.
• Handle incident response, troubleshooting and fix for various servers/services.
• Handle escalations as per policies/procedures.
• Communicate clearly on tickets, phone calls made to the teams about various issues.
• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.
• Exhibit a sense of urgency to resolve issues.
• Ensure SLAs and Operational standards are met.
• Contribute to operations runbooks and documentations.
• Ensure smooth handoffs between shifts.
• Prepare daily, weekly, and monthly reports.
• Help to innovate on new methodologies to improve operations.
• Coach junior team members on operations best practices.
Skills
• Strong analytical skills and a desire to learn new concepts and technologies and apply them.
• Strong attitude to take ownership and responsibility for the production servers/services.
• Supported and monitored production applications and incident management.
• Good knowledge of infrastructure and application performance monitoring tools.
• AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM, KMS, RDS & Aurora.
• Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.
• Good knowledge of DevOps tools like Gitlab, Terraform, Jenkins.
• Good knowledge security best practices, patching, and vulnerability management.
• Good knowledge of scripting languages.
• Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.