Title and Summary

Associate Analyst, Technology Account Management Launch Graduate Program 2025 - Jakarta, Indonesia

Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.

Job Description:
• Responsible for all aspects of the technology and operational relationship with the customer
• Acts as a dedicated resource for key customers
• Establishes working relationships with internal delivery teams, customer support teams and customer contacts
• Helps identify business opportunities through understanding of the customer's technology infrastructure
• Partners with customers to develop annual business plans and conducts quarterly operational reviews

Responsibilities
• Researches basic problem requests and responds to inquiries on products and tools for internal and customers
• Contributes to the delivery of integrated solutions that address customer needs
• Analyzes data from technology account management projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• May produce presentation materials, analytics and reports for customer or internal communications
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

All About You:
Experiences
• Demonstrates ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines
• Works successfully and cooperatively in a team atmosphere
• Uses insights drawn from data analytics to add value to a Customer servicing team
• Fresh university graduate with a Bachelor's degree, graduating between July 2024 and July 2025.
• Students pursuing a Masters/bachelor's degree (all majors welcome to apply)
• Minimum overall GPA of 3.5 strongly recommended
• Able to start work on 7 July 2025
• Indonesian citizen or possess relevant full working rights to work and do not require visa sponsorship now or in the future

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.