Please attach a copy of your resume in English to expedite the screening process.

Overview:
• Responsible for providing operational partnership to internal and external partners throughout the franchise program life cycle from identification through resolution or completion.
• This includes conducting analysis, maintaining reporting, leveraging metrics, and obtaining customer feedback to support business process improvements for customer experience.

Role:
• Work independently on day-to-day operational tasks for Franchise Programs and respond to routine customer request and issues.
• Identify and report any potential risk or issues.
• Interacts with corporate and business units.
• May participate in training new team members and maintaining procedure documents.
• Partner globally to understand, identify, and implement solutions for regional requirements.
• Detect gaps in or identify improvements to desktop procedures.
• Participate in small to medium cross-functional projects with supervision, typically working on specific work streams with internal stakeholders.
• Work with data analytics

All about You:
• Fluent in English (verbal and written)
• Background in Franchise with emphasis in the card industry, operations, business administration and or customer service
• Demonstrated ability to communicate and interact cooperatively in a team environment and explain processes and policies effectively
• Result driven with a high sense of urgency and focus on customer, quality, and timely resolution.
• Experience in Salesforce and Tableau is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.