Workplace Experience Hospitality Consultant

Full-Time (Hybrid - 3 days/week in office)

Boston, MA or Springfield, MA

The Opportunity

The Workplace Hospitality Consultant is the business driver behind MassMutual experience & culture. This role reports directly to the Head of Campus Workplace Experience. Based out of Springfield or Boston, this individual is responsible for enterprise-wide operations which foster culture, employee engagement & satisfaction, as well as brand awareness. Areas of oversight include supervision of food service vendor and external vendors/partners.

The Impact:

• Keeps operations team focused on the critical components of operations to drive employee satisfaction and the desired financial results.
• Reviews financial reports and statements to determine how Operations is performing against budget & how to maximize & enhance financial impact
• Establishes a vision for product and service delivery on properties
• Holds vendors accountable to Standard Operating Procedures and KPI's
• Strives to improve service performance
• Creates initiatives to drive employee satisfaction & engagement
• Manages external partnered vendors to provide additional services for employees
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
• Communicates on a regular basis speaking with leadership teams and employees to understand business needs and assess operational opportunities
• Drives to be the employer of choice by utilizing innovation & strategy in all aspects of food, beverage, & retail business
• Establishes a vision for product and service delivery on properties
• Observes service behaviors of employees & seeks out feedback to drive culture & engagement
• Experience with vendor management- SOW's and SLA's, and KPI's
• This role is expected to be onsite (Springfield or Boston) a minimum of 3 days a week
• Some travel to other offices is required- approximately 20%

• 5+ years experience in management operations, hospitality, or related professional area
• Associate's degree in business administration, Hotel and Restaurant Management, or related major

• 8+ years experience in the management operations, hospitality, or related professional area
• 2+ years leading cross functional teams
• Bachelor's degree in business administration, Hotel and Restaurant Management, or related major
• Experience managing vendors, contractors, and employees
• Quickly & efficiently solve problems and makes improvements
• Make continuous improvements to existing programs and procedures
• Can turn ideas into actionable initiatives
• Establishes, directs, and implements medium to large range work plans or goals for specific work groups
• Hospitality mindset focused on the providing an outstanding experience to employees

• Regular meetings with the Head of Campus Employee Experience
• Focused one-on-one meetings with your manager
• Regular meetings with food service vendors
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits