The Opportunity

As an Inforce Advisory Operations Business Acceptance Principal you will conduct back-office review and firm-acceptance of new and existing advisory and account maintenance submissions. You will be largely engaged in trade look back reviews as it relates to asset movement into an on platform advisory account. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team

The MML Investors Services Inforce Advisory Operations Team provides operational support and service to our Wealth Management advisors. The team assists with advisory new business in addition to facilitating post new account functions in the investment advisory space. Our strategy includes growing our on platform advisory business while providing excellent service to our field partners. We partner closely with all Service and Operations areas within MMLIS including MMLIS Product, MMFA leadership, Legal, and Compliance, to ensure we are delivering desired products and service in the most efficient, compliant manner.

• Lead and foster a collaborative team environment to ensure alignment with organizational objectives.
• Implementation and management of operational and supervisory procedures for the firm.
• Handles the suitability and completeness review for advisory new account and maintenance transactions such as, new account SIS reviews, account retitling requests, option setup/maintenance, strategy modifications for managed accounts, alternative investment account setup/maintenance, and various other advisory maintenance requests.
• Conducts complex fee forgiveness research, including trading activity and commission look backs.
• Monitors and acts on assigned queues in a timely manner to maintain cycle time goals.
• Determines root cause of issues, provide solutions, and resolve matters independently without management supervision at times.
• Ability to effectively communicate with registered representatives, agency personnel, and internal business partners such as Compliance, Field Inspection, and Regional Supervisory Directors.
• Consistently identify and report to management on trending and risk mitigation measures.
• Remains current with industry trends and changes and shares knowledge with team members.
• Provides active engagement in ease of doing business initiatives, including policy and procedure review, form review, and maintaining up to date training programs related to advisory business.

• FINRA Series 7 and 24 required at time of application
• 4+ years' financial services experience within the brokerage/advisory space
• High School Diploma or equivalent

• College degree preferred with a concentration in business or finance
• 1+ year project management experience
• 8+ years financial services industry experience
• Superior customer service skills
• Excellent interpersonal skills; team player, self-motivated; patient demeanor
• High aptitude for effective problem resolution
• Strong organizational and time management skills are essential
• Ability to work in a fast paced, ever-changing environment
• Advisory product and operations experience
• Experience with Envestnet platform
• High degree of ownership and sense of urgency
• Passion for embracing business process improvement opportunities.
• Must be able to think independently and tactfully challenge the opinions of others

• Regular meetings with the team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits