Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Team
Enterprise Automation is revolutionizing MassMutual Business Operations by empowering employees and partners with automation capabilities to drive process efficiency, elevate productivity, deliver exceptional customer experience and accelerate digital transformation. Enterprise Automation team builds software automation solutions utilizing Robotic Process Automation (RPA) technology, across all Lines of Business at MassMutual. Enterprise Automation team consists of developers, business analysts and testers focused on delivering software automations through waterfall and agile methodologies.
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The Opportunity
To broaden its impact, the team has expanded its focus to deliver business driven AI capabilities, that combine internal/external data, Intelligent Document Processing (IDP) to produce value for the broader organization. This includes working with artificial intelligence/machine learning, computer vision, NLP, OCR/IDP and algorithmic based actions.
Responsibilities:
- Contribute to the development of financial and resource planning needed to achieve department business objectives
- Work with users, partners, and cross functional teams to provide project support, resolve questions, assess needs, and recommend changes; sought as a key resource for resolution of unique or complex business problems
- Coordinate and facilitate large program planning sessions and support delivery by coordinating cross-functional technical teams
- Design insightful reporting for business process improvement and benefit realization. Facilitate workshops, working with process owners/SMEs and technology teams to analyze and assess automation feasibility, as well as analyze and document business requirements, processes and work instructions
- Collaborate with Product Owners, business leadership, architects, developers and vendors to ensure alignment on program strategy and execution
- Drive initiatives to ensure they align with the program roadmap and can be adhered to within project schedule and budget
- Operate independently on multiple project tasks and complexities
- Triage incoming demand and help projects get ready for developers
- Select, manage, develop, coach, and motivate staff members
- Manage available resources at the single or multi- departmental level
- Participate as member of the management team that develops strategies for the larger organization
- Coordinate technical integration across tracks of work
- Support and drive change management of existing and new processes
- Develop and ensure practical implementation of governance for software robotics
- Assist with creating and providing high-level estimates for project planning
- Translate technical concepts into business terms and vice versa
- Raise risks and issues and serve as a project/program primary point of escalation
- Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed to between the project team and our internal team(s)
- Remove barriers to enable the project team to complete objectives; drive and influence decisions
- Assist the developers in the overall delivery across systems; identify gaps, problems and dependencies between individual teams/groups and systems
- Identify improvement opportunities across teams and address as needed
- Facilitate program retrospectives and use of program metrics to champion the team(s) through their challenges
The Minimum Qualifications
- Bachelors degree
- 8+ years of experience in an IT lead delivery, business analyst, technical project management, or similar role
- 5+ years of experience in a management, leadership, or similar leading role
- 5+ years of Technical Lead / IT Project/Program Management experience
The Preferred Qualifications
- Capable of leading technical teams to implement broad scope projects
- Skilled in problem solving and technical analysis
- Strong organizational skills and attention to detail
- Effective relationship building skills
- Ability to influence peers, leaders and business customers
- Collaborative team player focused on achieving personal accomplishments through making those around you successful
- Knowledge or experience in Robotic Process Automation and testing automation frameworks
- Knowledge or experience with the usage of strategic enterprise patterns in SDLC
- Knowledge or experience with Mainframe / legacy systems delivery/implementation
- Background or experience with programming or scripting
- Experience, or working knowledge, of Financial Service / Life Insurance concepts and business data
- Experience working with Agile development processes and methodologies including Scrum and Kanban
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Director of Investment Pricing
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
#LI-SC1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement (Opens in new window)
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $121,800.00-$159,800.00