Change Management Consultant

Corporate Function Program Management Office

Full-Time

Springfield, MA or Boston, MA

The Opportunity

As a Corporate Function Program Management Office (CFPMO) Change Management Consultant, you will be responsible for applying a structured methodology to lead change managements activities for individual CFPMO lead projects. You will take a lead role in developing and implementing the change management plan focused on stakeholder engagement, communication, coaching and training, business process and documentation needs, along with resistance management leveraging ADKAR methodologies to prepare, equip, and support employees for change. The CFPMO Change Management Consultant will be part of the Change Management Team and report to the Change Management Director. If you have organizational change management experience and have previously worked within the financial services or insurance industry this may be a great opportunity for you.

• Work with a high degree of autonomy to develop and execute change management (CM) plans for individual CFPMO projects; work closely with program leadership to ensure alignment on change management approach, advising on CM standards based on project complexity, and monitoring overall delivery of CM plan in alignment with project timeline and budget
• Lead initial change assessment, along with conducting stakeholder and business impact assessments; tailor change management plans (including training and coaching plans) to accommodate the needs of the various impacted stakeholder groups
• Define and measure change success metrics for assigned projects
• Collaborate with members across the change team on communication, training, business process and documentation activities
• Create and help implement engagement and communications strategies to ensure all employees are fully aware of impending changes
• Oversee training needs assessment and development of training plan that addresses each stakeholder groups' needs and ensures all employees have the knowledge of the future state process, tool, item or practice
• Monitor the progress of change management needs across the portfolio, track and report issues as part of project status updates
• Evaluate business readiness; manage go to green business readiness items and lead business readiness GO | No-Go sessions
• Partner with project manager to facilitate lessons learned and retain information in a central location for future use
• Advise and coach CFPMO team and Corporate Function business stakeholders or people managers on change management concepts, practices, and procedures
• Identify and provide leadership for change advocates within the stakeholder community by involving trusted informal leaders to create employee understanding and influence successful change
• Regularly review the stakeholder community to assess potential change fatigue.
• Build strong relationships with key stakeholders at all levels across Corporate Functions to become a trusted partner
• Drives continuous improvement and efficiencies beyond own scope of responsibility

• 8+ years of experience developing and executing change management plans
• Bachelor's degree or equivalent experience and expertise
• Certified in Prosci's change Management program (or equivalent), expertise in change management principles and practices

• 10+ years in a change management role
• Active prior involvement in conducting training needs assessments, and overseeing the design and deployment of training to support change adoption
• Strong understanding of project management methodologies (Agile/Waterfall)
• Previous experience working within a program management or transformation office
• Proficient experience with Project Management tools including but not limited to: Smartsheet, Jira, and MS Office Suite (Project, Excel, PowerPoint and Word)
• Excellent communication (written and verbal) and interpersonal skills
• Experience influencing levels above, below, and equal to position toward common goal

• Regular meetings with the CFPMO team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits