Job Description:
We are looking for a motivated Functional Lead Analyst who can thrive in a dynamic environment and will contribute to the creation and implementation of Supply chain processes.
The Functional Lead Analyst is responsible for providing event/promotional support for a designated Customer Supply Chain team. The job holder is expected to provide and implement recommendations aimed at improving event/promotional activities and customer inventory. This role will also partner with Mars Sales and Customer Demand Planning teams to facilitate the flawless execution of customer-specific programs as well as Seasonal execution.
- Support the Canada Supply Chain Solutions Development/Systems.
- Leads X-functional Technology Thinking.
- Leads translation of process design into functional requirements.
- Manage Process Integration, support, conformance and after care.
- Manages day to day operations through monitoring and troubleshooting systemic issues
- Manages impacts/net change across applications and supports system administration via strong documentation. Leads translation of process design into functional requirements
- Assist with onboarding/training of Key Users and documentation.
- Troubleshoots / RCA complex issues leveraging Mars Global Services. Troubleshoot issues not resolved by End Users or Key Users through normal channels.
- Responsible for process consistency and methodology, call out process adherence gaps to functional leaders and provide support to address.
- Maintain/update swim lanes and process documentation.
- Stress test Mars business systems software updates/releases to identify issues for Template or business unit. Review and test Global change/emergency requests for the business unit. Recommend the sign-off of new processes and software releases to the FE
- Supports Supply Chain during times of downtime/Server Issues / Restoration, and annual E2E Testing
- High level of collaboration, cross functionally and with the Supply Chain Transformation project lead
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What are we looking for?
- Bachelor's Degree - Supply Chain or Business degree preferred
- Understanding of Retail Link, GRS, or other ERP/inventory systems
- Experience in FMCG | Prior experience in a direct customer facing role.
- Microsoft Dynamics/1NAVision - Required
- EDI Process Flow -Required
- Salesforce - Nice to have
- Mulesoft - Nice to have
What will be your key responsibilities?
- Responsible for assembling data, analyzing performance, identifying problems and developing recommendations which support supply/demand planning and operations.
- Understand assigned customers' expectations on Key Performance Indicators (KPI's
- Work with team members to recognize and reconcile any potential order conflicts such as delivery/shipping delays or out of stock situations to ensure customer orders will deliver on time and complete
- Collaborate with CSCM to contribute to Customer Satisfaction Plan development and execution.
What can you expect from Mars?
- Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.