March of Dimes leads the fight for the health of all moms and babies. Together with our supporters, we fund research, provide resources and programs, and advocate for policies to help parents throughout their pregnancies. Building on a successful 80-year legacy, we create lasting change to make America more equitable and give families the best possible start.

If you're a collaborative person who thrives in a diverse and supportive environment, then March of Dimes is your chance make a big impact in your community and across the country. Join us to ensure that every mom and baby is healthy and strong today and for generations to come.

Scope:

March of is seeking a Sr. Manager, Donor Relations to be an integral part of a new Mid-level giving team at March of Dimes. The team will be responsible for cultivation and stewardship strategies for an identified cohort of high potential individual donors as well as future donors who have the potential to grow in their giving. The position works collaboratively with other departments to ensure that the March of Dimes mission and fundraising objectives are met.

• Program development: In tandem with the VP, develop and execute the mid-level giving program based on best practices, with a focus on donor retention, growth, and moving donors to major gifts pipelines as appropriate. Evaluate progress and results frequently and adjust portfolio as needed.
• Portfolio management: Develop and executes a stewardship plan for all assigned donors. Engage donors through consistent communication, cultivation, and stewardship, to increase donor support, achieve revenue goals, and enhance the donor experience. Ensure donors receive a touch point at least every 60 days, if not more frequently
• Donor stewardship: Utilize current materials such as newsletters, website, reports, and other assets, to create personalized touch points for donors based on their interests and giving. Execute planned touch points using multiple communications channels, including phone, email, handwritten notes, and personal mail. Determine which donors would benefit from more personalization and increased frequency of contact.
• Prompt thanking: Personally thank donors in portfolio and donors who give $250+ gifts through the Direct Response channel within 48 hours. Determine if $250+ donors would benefit from a relationship with mid-level or major gift officers based on research, conversation and response.
• Constituent services: Respond to mid-level donor requests for information and demonstrate exemplary customer service.
• CRM and data management: Keeps current, accurate, and timely donor engagement and communication records in CRM (ROI Solutions), including updating or correcting inaccurate or missing data as needed.
• Other: Handle other duties as assigned.

• Demonstrated ability to develop relationships in a donor centric way.
• Commitment to working collaboratively with leadership and colleagues.
• Exceptional organizational skills with ability to manage large volume of detailed information.
• Excellent interpersonal, oral, and written communication skills. Ability to write persuasively and creatively, tailoring March of Dimes message to a variety of audiences while using an appropriate tone and style that aligns with March of Dimes core message and brand.
• Proven capabilities in planning, execution, and meeting deadlines.
• Desire to work independently in a fast-paced environment.
• High degree of self-motivation and self-accountability to achieve fundraising goals
• Aptitude to positively address challenges and implement appropriate solutions in accordance with overall team and organizational goals.
• Ability to take training content and apply in everyday work.
• Personal commitment to integrity and excellence

• A strong passion for March of Dimes mission and drive to create awareness and grow funding pathways through mid-level giving and major gifts.
• At least 3-5 years of prior experience in events, volunteer management, customer service, donor relations, fundraising, or related experience in fields such as sales, business development, and or marketing.
• The ability to understand the principles of philanthropy.
• A bachelor's degree, preferably in marketing, communications, or public relations.
• Proficiency with CRM systems and all MS Office products.