Job title: IT Lab Support Specialist
Location: Onsite in Madison, WI
SHIFT - M-F 8AM - 4PM CST
Duration: 06 months Contract with potential to convert to FTE
The role primary function is to initiate, plan, execute, and ensure the timely completion of IT-related tasks for this project.
Will work directly with site various department within the Madison site (IT, Engineering, Facilities, Quality) functional business leaders, and Global IT teams to ensure each are delivering appropriate service levels to support project timelines and deliverables.
IT Project Management, Develop, execute, and monitor project schedule to deliver projects under tight timelines and prepare and issue requests for quotation and scope of work documents.
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Provide timely, formal, and professional updates on project status including Scope / Schedule / Budget and identify and train a backup employee to cover in times when needed.
Document and follow up on important actions and decisions from meetings.
Support the project/program managers in ensuring that project deadlines are met.
Provide administrative support as needed and undertake project tasks as required.
Support project managers in the identification and management of issues and risks.
Serve as the point of contact for IT escalation for site stakeholders Engage all areas within IT to ensure the customer is receiving the services required.
Knowledge/Skills Requirements:
• Experience with managing GxP-regulated system projects.
• 5+ years project management experience, including budget accountability.
• 5+ years’ experience as an IT professional.
• Experience with network, telecom, & server support.
• Experience participating in or leading daily stand-ups and cross-functional meetings for nimble, fast-moving teams.
Bachelor’s degree (required) in business administration, and/or management information systems. Equivalent IT work experience will be considered.
Knows when/how to escalate.
• Professional Project Management Qualification is considered an asset.
• Proven ability to motivate colleagues and manage stakeholder priorities in a deadline-oriented environment.
• Capable of working well under pressure; highly organized with ability to focus on priorities.
• IT Service Delivery and ITIL experience preferred.
• ServiceNow or similar ITSM tool experience preferred.
• Experience in biotech, pharma or life sciences manufacturing and lab with an understanding of what is required in a Good Manufacturing Process (GMP) environment.
• Experience with manufacturing and laboratory systems in a pharmaceutical environment.
• Demonstrated leadership of IT Project Management, analytical, strategic, problem-solving experience, displaying an ability to work effectively within complex decision making and organizational structures.
• Ability to communicate ideas in both technical and user-friendly language with the demonstrated ability to teach and share knowledge with others in a clear and concise manner; along with the ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.
• Highly self-motivated and directed with the ability to manage and prioritize multiple projects/work streams simultaneously.
• Strong written and verbal communication/presentation skills.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.