IT Asset and Incident Management Support

Job Title: IT Asset and Incident Management Support

Shift Schedule:

• 7:00 am - 4:00 pm or 8:00 am - 5:00 pm

Position Overview:
We are seeking a reliable and detail-oriented individual to monitor multiple information technology systems, manage incidents, and address service requests related to IT systems and applications. This role will involve managing IT assets, troubleshooting technical issues, and supporting end-user technology. The position requires a strong understanding of IT infrastructure, hardware, and systems management.

Key Responsibilities:

• Monitor IT asset health using Service Now and Power BI reports, identifying lost or missing assets.
• Oversee physical inventory in stock rooms and warehouses, ensuring desktops, laptops, and accessories are adequately stocked.
• Prepare shipments to remote sites, track deliveries, and provide status updates to customers.
• Assist with escalated asset issues and collaborate with teams to troubleshoot and resolve technical problems.
• Schedule and coordinate warranty work for desktop and laptop systems.
• Prepare out-of-date desktops and laptops for recycling as part of the asset lifecycle process.
• Receive and ship IT equipment to designated locations as needed.
• Perform basic application and infrastructure monitoring tasks.
• Create and route Service Now Incident tickets to relevant IT teams, ensuring completion and closure.
• Triage and diagnose end-user technology issues.
• Support infrastructure technology projects and collaborate with other IT teams on field projects related to networking.
• Perform administrative support tasks, including assisting with imaging new and restored desktops and laptops.
• Maintain regular and reliable attendance in performing job responsibilities.
• Complete additional duties as assigned.

Position Requirements:

• Understanding of IP networking, event monitoring, logging, and data collection techniques.
• Knowledge of virtualization technologies and Windows servers.
• Ability to work with Linux operating systems and CISCO switching and routing.
• Strong customer service skills, able to interact with clients and respond to IT requests.
• Experience with ticketing systems like Service Now, and understanding of incident handling and escalation.
• Proficiency in data reporting tools such as Excel.
• Strong problem-solving skills to identify, research, and analyze system hardware issues.
• Ability to interact effectively with all stakeholders.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.