Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
Role Summary
We are seeking a highly skilled and motivated OneStream Support Analyst to join our team. The OneStream Support Analyst will be responsible for providing technical support and expertise for the implementation, maintenance, and enhancement of the OneStream platform. The ideal candidate should have a strong background in financial systems, excellent problem-solving skills, and a passion for delivering outstanding customer service...
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Key Responsibilities
- Provide functional and/or technical support and troubleshooting assistance to end-users experiencing issues with the OneStream platform.
- Respond promptly to customer inquiries via email, phone, or ticketing system, and ensure timely resolution of reported problems.
- Conduct thorough root cause analysis of incidents and implement effective solutions to prevent recurrence.
- Assist in the configuration, customization, and maintenance of the OneStream application, including user access, security settings, data integration, and system upgrades. Create and maintain documentation related to system configurations, troubleshooting procedures, and user guides.
- Conduct end-user training sessions and develop training materials to promote user adoption and maximize system utilization. Stay up to date with the latest features, enhancements, and best practices in the OneStream platform.
- Participate in system testing, including regression testing, to ensure the stability and reliability of the OneStream application.
Key Qualifications/Requirements
- Bachelor's Degree or minimum 3+ years of experience in corporate environment.
- Previous experience as a support analyst or similar role, preferably with exposure to implementing enterprise systems or tools, and experience in supporting end users. Basic understanding of database concepts, SQL, and data integration techniques is desired.
- Familiarity with EPM software systems, such as OneStream, Oracle Hyperion, SAP BPC, IBM Cognos TM1, or similar tools. Understanding the basic concepts of these systems, including data movement, report generation, and system navigation, is desired.
- Basic understanding of data analysis concepts and the ability to perform basic data validation and reconciliation within various enterprise tools. This includes the ability to identify data discrepancies and ensure data accuracy.
- A customer-centric approach with a focus on providing satisfactory support and assistance to end-users. Patience, empathy, and the ability to handle user inquiries and concerns are important.
- A desire to continuously learn and improve your skills in EPM software systems. This may involve attending training sessions, webinars, and seeking opportunities for professional development.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.